SmartTEL
services will provide you the
convenience of an easy-to-manage
online account, the reassurance that
you won’t pay hidden fees, the
hassle-free ease of PIN-less
dialling and the comfort of knowing
that help is available with our 24/7
dedicated customer service. With an
easy automatic recharge feature,
you’ll never lose touch with our
calling service.
PIN-less
dialing for painless calling:
You can register CLI’s (caller
line identification or phone
numbers) – a home line, mobile
phone or office line – and just
dial the access number followed
by the destination number to
make a call. No PIN is required.
If you already are a client, log
into the
My Account to register CLIs
for PIN-less dialing. If you are
not yet a registered client,
Register/Sign Up now.
Calling has never been so easy!
Speed
dial your favourite numbers new:
If like most, you call the same
people on a regular basis, log
into My Account and click on
Registered Numbers under My
Preferences section. Configure
the desired numbers for speed
dialing. A corresponding number
(*1, *2, *3, etc) will be
associated with your most
frequently dialed numbers. Next
time you call with SmartTEL,
after hearing the IVR prompt to
enter your destination number,
simply enter the associated
number. It’s that easy!
Easy
Auto Top Up: Never run out
of minutes with Auto Top-Up.
Sign up today to get your
account automatically recharged.
Log into My Account and click on
Auto Top-Up, then check the Auto
Top-Up box. Select a monetary
unit you wish to refill your
account and when you balance
reaches £1, your account will be
automatically recharged. You can
deactivate the Auto Top-up
feature at any time from the My
Account section of our website.
A beep will be heard 15 seconds
before you run out of minutes.
For the Auto Top-up feature to
replenish your account, you must
end your call. You will need to
wait 2 minutes to allow your
account to replenish itself
before placing another call.
Competitive
rates: Contrary to many
international calling cards, at
SmartTEL, you only pay for the
number of minutes you spend
talking. Our rates have no
hidden costs. We offer the best
possible rates for calling South
Asia and equally competitive
rates to the rest of the world
as well.
Follow-on
calls: You need not dial the
access number every time you
wish to make a call. After the
first call is finished, the IVR
(interactive voice response)
will prompt you to dial another
number. Up to three follow-on
calls can be made during one
connection.
Last
number redial: The last
number that you called can be
redialed by pressing #1.
No
hidden fees: With SmartTEL
International Calling Service
there are no hidden fees, no
maintenance fees and no rental
fees.
Superior
voice quality: Your voice
travels over submarine cables
and satellites, providing
high-quality, error-free
connectivity at all times. Voice
quality is clear and
demonstrably superior, free of
any background noise or echo.
Worldwide
usage in over 240 countries:
SmartTEL International Calling
Service can be used to call
Bangladesh, India, Pakistan, Sri
Lanka as well as to over 240
other countries and territories
across the world from anywhere
in the UK.
24/7
Customer Service: At
SmartTEL, we have dedicated
customer service representatives
ready to assist you 24 hours a
day, 7 days a week. We offer you
a versatile, round the clock
Customer Service, specially
trained to address any support,
clarification or assistance you
need.
Great
offers: Visit us online
regularly and discover the many
exclusive benefits and rewards
that you can redeem as a
SmartTEL customer. Our service
is designed to provide our
customers with the best
international calling experience
and more.
And that’s not
all! There are even more value-added
features to improve your calling
experience:
Manage
your account: You can edit
your contact details, view the
history of you calls, auto
recharge your account, modify
your speed dial numbers, change
your registered CLIs and many
other features. Simply visit the
My Account section of our
website.
Toll-free
access numbers: Toll-free
access numbers provide the
lowest possible rates when
calling.
Easy
to purchase: Easy to
purchase online or through our
Customer Service department.
SmartTEL provides all the
advantages of an international
calling card without the card.
Denominations:
You can buy minutes in easy
denominations of £5, £10, £20,
and £50.
Mode
of Calling: Customers can
use SmartTEL International
Calling Service with landline or
mobile phones.
Customer
Care:
We
do deliver to you what we
promise
Provide
you consistency and
reliability
Top
up all accounts within
10mins of receiving cleared
payments
Deal
with all urgent
email/correspondence within
24hours
Deal
with all general
email/correspondence within
48 hours
Deal
with all technical/urgent
queries received before 3pm
each working day, on the
same day where technically
possible
We
will take on all practical
feedback from our customers
and regularly review them
with the aim of
implementation for the
better improvement of
services to our customers.