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Fault Report

Please note that only Technical Faults should be entered on this form. If you have a general question, visit our Frequently Asked Questions section.

Please submit this following required information correctly, one of our technical team will trace your call and find the relevant reason for this fault and resolve accordingly. Service may be interrupted due to unexpected various telecom network difficulties for the short period of time. We apology in advance for any disruption may cause you any inconvenience. We do appreciate your patience and always try to provide best services to our valued customers. Should you have any further enquiries regarding this work please do not hesitate to contact us.


Please type your full name?    

What is your online home account number or your registered home/ mobile number with SmartTEL?

What is your registered email address with SmartTEL?

Which home/mobile number you have used to make this call?

Which SmartTEL access number did you dial for this call?

Which telephone number did you try to make this call?

Which destination/country did you wish to make this call?

When did you try to call? (date & time): - at :

Tell us more about this fault your have experienced unfortunately:

How do you wish get replied: 

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Type the above case-sensitive CAPTCHA word in the box.

To avoid fake report submission or system abuse, the IP address of your PC: will be stored in our database temporarily for security reason.

NOTE: We may not able to complete the entire call trace & resolve this fault issue until you have provided us the correct information & filled out all above boxes. All the fields MUST be filled.