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How does Smart Tel work?
Smart Tel is a simple and easy way to make national
and international calls. Once you have signed up, your
registered numbers will allow you to directly make calls
to any destination without the need for pins, cards or
being held in automated queues. It’s completely
effortless: you dial the access number, wait for the
prompt, dial the country code and the destination number
and you are connected.
Are there any
subscription charges or registration fees?
No, there is no charge for subscription or
registration. Once you have signed on, you are ready to
top up and go.
What ways can I make a
We have a safe and secure online payment service and
accept all major credit and debit cards through Paypal.
Where can I find a list
of charges for each country?
Our extensive website has a detailed list of all the
countries available, with its charges and access numbers
of a variety of countries-just select the country you
wish to make the call from and to. Click here for
International Call Rates.
Am I still charged if my
call is unanswered or the line is engaged?
There are no charges other than the calls you make.
I have free minutes to
national numbers given by my phone/mobile provider; will
my free minutes be deducted when I use Smart Tel?
All our access numbers are local numbers to whichever
country you are calling from, and so you will be charged
at a local rate and accepted as a local call. There are
no hidden charges, only the local access charges at the
local rate will appear on your usual bills.
If I do not top up my
account for a certain period will it expire?
No, there is no expiry time.
Once I open a Smart Tel
account, do I always have to use the same phone in order
to make calls?
No, your account is accessible from any phone even if
it is not registered, but you will need to use your Pin
number to make the calls.
I have made a top-up
payment but my account balance has not changed and I am
unable to make calls?
Before you make a payment, make sure you have the
correct details in hand. If you pay by card, you will
need the long number across the card, the expiry date,
start date or issue number and the last 3 digits of your
security number, found on the back of the card.
What should I do if my
credit/debit card has been refused when placing an
If your credit or debit card was refused whilst
placing an order on
www.smarttel.co.uk, please re-submit your order
using a different card. For details on why your card was
refused, please contact your card issuer.
Do I receive confirmation
once I have made a payment to top-up?
You can check the movement of your account by
accessing your personal account using your number and
password. A list of payments, calls made, the duration
of the calls and much more are detailed in your personal
I have forgotten my
password to access my details, how do I request a new
To request a new password, click on 'Sign In' and
click the link ‘Forgot Your Password’. Enter your mobile
number and email (registered with Smart Tel) in the box
provided and an email will be sent with your new
password. Once you have logged on with your new password
you can certainly change it to something more memorable.
I Cannot make a
connection to my intended destination?
Your destination number may be of a rural area where
connection is not thorough. There can also be technical
faults which are out of our control but we endeavour to
update any news on our website to make all our customers
What is the minimum &
maximum amount I can top up?
You can top up minimum £1 and maximum as much as you
How long it will take to
update my account?
Your account will be updated within 24 hours.
How can I see my balance?
After making a top up login to your
account and click ‘Overview’ you can see your current
balance there or dial our access number from you
registered phone to know your current balance.